CISCO ICM SOFTWARE RELEASE 4.6.2 SCRIPT EDITOR GUIDE PDF

Script Editor Overview. This chapter introduces the Script Editor and describes how to create and install a simple script. It includes: An introduction to routing. Note Though this is a new manual with new information, it was created from chapters 8 through 14 of the GeoTel Intelligent CallRouter System Manager Guide. For general information about the Script Editor, see “Script Editor Overview”. ICM software makes the open script version the current active version.

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Call type A call type is the first-level category of a contact determined by data about the contact. My script requirements are very similar and I’d like to use that as a softwars point.

Uccx auto attendant script – Cisco. Dial by extension from a secondary auto. Can anyone help me how to build in UCCX an dial by name auto attendant deitor Basically I know there is a default script in uccx ivr The customer has a main number, they want that clients wants to. Would you give up driving for a sexy, electric bicycle? Free MP3 of the Day Argy can move a dance floor of sweaty bodies with house music without resorting to the hands-in-the-air syncopated beats that often have wailing house divas behind them.

Cisco ICM Software Release 4.6.2 Script Editor Guide

4.6. example, a caller may enter a number to indicate the type of service needed. Translation route A translation route is a target at a peripheral that does not map to a specific service, skill group, or agent. Target requery Target Requery is a script node feature that addresses routing failures due to transient failures in the network such as network congestion. Many customers find the standard auto attendant too limited. Target set A target set is a list of possible targets.

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Route A value returned by a routing script that maps to a target at a peripheral; that is, a service, skill group, agent, or translation route to a label. Editod auto attendant script configured is with 3 options, 1st: Activating a custom script deactivates the default auto-attendant script 4.62. ships with Cisco Unity Express. The Cisco Unity Express Script Editor is a visual programming environment for creating autoattendant application scripts.

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Cisco ICM Software Release Script Editor Guide

Traduire cette page have a fully licensed UC in my network with a smartnet agreement but am unable to download the script editor due to the “eligibility reasons”. For example, features such as dial-by-name are represented as one option using drop-down menus.

felease Custom auto-attendant script creation using the Cisco Unity Express script editor Script editor creates custom scripts for handling incoming calls to the automated attendant AA. Download the Cisco Unity Express script editor from and install it.

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During script processing, the actual target is chosen from the set by the preceding node on the script branch, a Select node or Distribute Node. A service is associated with a peripheral.

Cisco ICM Software – Script Editor Guide – documentation kit

Your email address will not be published. Misc by Wayne Cunningham Apr 7, Call control variables include information about where the route request came from, contact classification data, and data to be passed to the peripheral that receives the contact.

Call control variables Call control variables provide information about scripy current contact that is being routed by the script. Cisco Unity Express has a script editor which allows the creation of custom scripts. Dataset by an administrative script can be used by routing scripts. If its algorithm is suitable to you, take it, set it up and use.

We delete comments that violate our policywhich we encourage you to read. Target A target is an entity to which ICM software can route a contact.

Anyone have access to the Auto attendant Cisco.

For basic scripts-even to generate a simple script example to be used.